Troubleshooting connectivity, video, or performance issues in HeyPeers embedded meetings
These five fixes will solve 90% of problems
If you’re having trouble joining a meeting, seeing, or hearing others, or notice a lag or poor video quality, don’t worry. These issues are usually easy to fix. Most connectivity and performance hiccups in HeyPeers embedded meetings can be resolved with a few quick steps, starting with a simple browser refresh.
Quick fixes that solve most issues
These steps resolve most common problems:
| Step 1 | Step 2 | Step 3 | Step 4 | Step 5 |
|---|---|---|---|---|
| Refresh page | Use incognito mode | Restart browser | Try another browser | Restart device |
This clears temporary glitches and resets your connection to the meeting. It’s often the fastest and most effective fix.
Browser extensions (like ad blockers) can interfere with camera and mic access. Incognito mode disables extensions and loads a clean session.
Fully close your browser (not just the tab) and relaunch it. This helps reset permissions and clear stalled processes.
HeyPeers embedded meetings work best with Chrome, Safari, or Firefox. If one browser isn’t working, switching may resolve the issue.
A full reboot can clear out network settings and refresh your system’s connection to the meeting.
Additional tips for better performance
Ethernet is ideal. If using Wi-Fi, move closer to your router.
Limit background apps
Close apps that use internet bandwidth (e.g., Dropbox, streaming services).
Check camera & mic permissions
Make sure your browser has access to your devices.
Keeping only essential tabs open can improve performance and reduce distractions during your meeting.
Close other video meeting software before joining
Make sure applications like Zoom, Skype, or Microsoft Teams are fully closed to prevent audio or video conflicts during your meeting.
If issues persist after trying these steps, feel free to reach out to Customer Care by submitting a support ticket or emailing [email protected]. We're here to help!