Overview: How Peer Support Requests Work
Peer Support Requests are a flexible, member-initiated way to connect for one-on-one support. As a Peer Supporter, you’ll receive requests from members who are looking for someone with lived experience to talk to. This article walks you through how the process works and what to expect.
What Is a Peer Support Request?
A Peer Support Request is a member’s way of asking for a personalized one-on-one session. Instead of browsing your calendar, they submit a short form describing what kind of support they’re looking for.
- General request: Sent to multiple Peer Supporters, who can respond with proposals.
- Direct request: Sent to a specific Peer Supporter via their profile.
- Meeting Service request: Sent through a predefined service you offer. These are auto-accepted.
The Workflow
Here’s what happens after a member submits a request:
1. You receive the request
- If it’s a Meeting Service request, it’s already accepted.
- If it’s a general or direct request, you can choose to respond.
- You’ll describe how you can help, propose a session duration and rate, and suggest availability.
- They’ll see your proposal and decide whether to move forward.
- Once accepted, you can message the member to finalize the meeting time.
- You’ll enter the date and time. The member will then register and pay to confirm.
What Members See
Members are guided through a simple five-step journey:
- Submit request
- Review proposals
- Choose Peer Supporter
- Agree to date & time
- Register & pay
Key Differences from Regular Meetings
- Peer Support Requests are member-initiated.
- Meetings are private and won’t appear on the public calendar.
- You coordinate directly with the member before scheduling.
Peer Support Requests give you the flexibility to offer personalized support on your terms. Whether you’re responding to a general request or offering a predefined service, you’ll guide the member from first contact to final meeting. It’s a rewarding way to connect.