Peer Support Requests: FAQ's
This FAQ is here to help you feel confident and supported as you navigate Peer Support Requests. You’re always in control of your capacity, your proposals, and your communication. The system is designed to keep things simple, clear, and manageable.
General Questions
👉 What is a Peer Support Request?
A Peer Support Request is a member’s way of asking for a one-on-one session with a Peer Supporter. They share what they’re looking for, and you decide whether to respond.
A Peer Support Request is a member’s way of asking for a one-on-one session with a Peer Supporter. They share what they’re looking for, and you decide whether to respond.
👉 What are the types of requests?
- General: Sent to multiple supporters; you choose whether to respond.
- Direct: Sent only to you from your profile.
- Meeting Service: Auto-accepted requests tied to a service you offer.
Read More: Types of Peer Support Requests
👉 Do I have to respond to every request?
No. You are never expected to respond to every request. You can skip any request that doesn’t align with your capacity, availability, or lived experience.
For general requests, this is fine because multiple peer supporters may respond. However, direct and meeting service requests are sent only to you, so it’s important to respond when you can to maintain a positive experience for members and the community.
No. You are never expected to respond to every request. You can skip any request that doesn’t align with your capacity, availability, or lived experience.
For general requests, this is fine because multiple peer supporters may respond. However, direct and meeting service requests are sent only to you, so it’s important to respond when you can to maintain a positive experience for members and the community.
For more general information about peer support requests, see
Overview: How Peer Support Requests WorkProposal Questions
👉 What should I include in my proposal?
- A short, friendly response to the member's request for support.
- Your session length
- Your rate
- Some suggested meeting times
👉 Can I edit a proposal after sending it?
You can edit your proposal as long as it hasn't yet been accepted by the member. Once it is accepted, you can no longer edit your proposal.
You can edit your proposal as long as it hasn't yet been accepted by the member. Once it is accepted, you can no longer edit your proposal.
👉What happens if the member doesn’t respond?
Your proposal will simply expire. No action is required.
Your proposal will simply expire. No action is required.
👉Can a member see multiple proposals?
Yes, but only for general requests, for which they may receive up to three proposals. For direct requests and meeting services, proposals would only come from one peer supporter.
Yes, but only for general requests, for which they may receive up to three proposals. For direct requests and meeting services, proposals would only come from one peer supporter.
For more information on peer support proposals, please visit How to Submit a Peer Support Proposal
After a Proposal Is Accepted
👉 What happens when a member accepts my proposal?A chat thread opens automatically on the proposal's detail page. This allows you to coordinate the meeting time together,
👉 Do I reach out first?
Yes. Members wait for you to initiate the conversation.
Yes. Members wait for you to initiate the conversation.
👉What if the member stops responding?
You may send a gentle follow-up. You aren't expected to chase or pressure the member.
You may send a gentle follow-up. You aren't expected to chase or pressure the member.
Scheduling Questions
👉 When do I schedule the meeting?
Once you and the member agree on a time, you schedule it directly from the request.
👉 Can everyone register for my meeting?
No. The meeting is not displayed on the public meeting calendar. Only your client can register for the meeting.
👉 What happens after I schedule the meeting?
The member must pay and register for the meeting.
The member must pay and register for the meeting.
👉 Why does the meeting show a registration count of zero?
Once you create the meeting, it will show on your My Meetings page. The registration count will show zero until the member pays for the meeting.
👉 Can I reschedule a meeting?
Yes. Go to your My Meetings page, find the meeting, and click the Edit button. You can change only the meeting date and time.
Yes. Go to your My Meetings page, find the meeting, and click the Edit button. You can change only the meeting date and time.