Types of Peer Support Requests
Peer Support Requests come in three distinct types, each with its own flow and expectations. As a Peer Supporter, understanding these differences helps you respond appropriately and manage your time effectively.
1. General Requests
These are submitted by members through the Peer Support Request form. They’re shared with multiple Peer Supporters who may choose to respond.
What you see:
What you see:
- Listed on the Peer Support Requests page
- Includes member’s subject, description, availability, preferences
- Decide whether to respond
- Submit a proposal with session details
- Up to three proposals
- Option to accept one and move forward
2. Direct Requests
These are submitted by a member who chooses you specifically from your profile.
What you see:
What you see:
- Notification and dashboard alert
- Request details visible only to you
- Submit a proposal
- Coordinate directly with the member
- Only your response
- Option to accept and proceed
3. Meeting Service Requests
These are submitted through a predefined service you offer. The member selects the service on your profile and submits a request.
What you see:
What you see:
- Notification that the request is accepted
- Prepopulated session details
- Coordinate via chat
- Schedule the meeting
- Service details
- Confirmation of acceptance
- Option to register and pay
Quick Comparison
| Request Type | Who Receives It | Proposal Required | Status After Submission |
|---|---|---|---|
| General | Multiple peer supporters | Yes | Awaiting proposals |
| Direct | The selected peer supporter only | Yes | Awaiting proposal |
| Meeting Service | Service owner only | No | Accepted automatically |
Each request type offers a different path to connection. Whether you’re responding to a general request, receiving a direct inquiry, or fulfilling a service, your role is to guide the member toward a meaningful one-on-one session. Knowing the differences helps you respond with clarity and confidence.