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Getting Started

Last Update 9 months ago

Join our Peer Supporter team: Eligibility, pricing, and policies Peer Supporter application: Step-by-step instructions You’ve submitted your Peer Supporter application. Here’s what comes next. Getting started as a Peer Supporter: Your first steps after approval Understanding Free Meeting Limits

Peer Supporter application: Step-by-step instructions

Everything you need to know to apply smoothly

This guide walks you through each step of the HeyPeers application process, from where to begin, to what to include, to how to submit with confidence. Whether you're just exploring the idea or already committed to joining the team, you'll find everything you need here to apply smoothly and thoughtfully. Let’s get started.

Starting your Peer Supporter application

You can begin your application from two places on the HeyPeers website, depending on whether you're already logged in:


  • From the public site (before login)
    Visit the Join as a Peer Supporter page to get started. If you’re not logged in yet, you’ll be prompted to sign in or create an account before continuing.


  • From within your account (after login)
    Once logged in, navigate to the Become a Peer Supporter page, found under your profile picture (or initials) dropdown menu dropdown menu at the top of your screen.

Both paths lead to the application overview page, which defines the required qualifications and the subscription fees associated with becoming a peer supporter on HeyPeers.

At the bottom of this page is the Become a Peer Supporter button to begin the application process.

The Peer Supporter application form

The full application is displayed on one page. It is divided into three sections.

Section 1: Certification

In this section, you're asked to share documentation of your training and certification.  The fields in this section are defined below.


Certificate type

Required field. Select your qualification from the drop-down list. The options are State Certified Peer Supporter, State Peer Recovery Specialist, National Peer Supporter, and Other.


Certificate

Required field. Upload a copy of a valid certificate. Only PDF, JPG, JPEG, or PNG files are accepted. Maximum file size is 10MB.


Supporting documents

Optional field. If you have any additional documents that show trainings and/or certifications, up to three additional documents may be uploaded. Only PDF, JPG, JPEG, or PNG files are accepted. Maximum file size is 10MB.


Notes/Comments

Optional field. Use this field to provide additional information or explanations in support of your application. It is recommended that you provide further explanation if Other was selected as the Certificate Type.


Checkboxes for agreement

Required checkboxes. You must read and agree to the HeyPeers Independent Peer Supporter Agreement. Likewise, you must read and agree to the HeyPeers Terms and Conditions and Privacy Policy.

Section 2: Profile

In this section, you’re asked to share background information that helps peers get to know you better. The fields in this section are defined below.


Profile photo

Required field. Please provide a photo of yourself. It should be a clear image of your face. The picture should look friendly and distracting/inappropriate backgrounds should be avoided. Only PDF, JPG, JPEG, or PNG files are accepted. Maximum file is 2MB.


Tell us about yourself

Required field. Please share your biography and additional relevant information of your peer supporter experience and the support you offer.


Short greeting

Required field. This should be a 1-2 sentence introduction to peers seeking support.


Motivation to help

Required field. This should be 3-5 sentences, explaining why you want to help others.


Experience of recovery and quality of life now

Required field. This should be 3-5 sentences, sharing your journey and how it has led to where you are in life now.

Section 3: Preferences

In this section, you’ll be asked to provide some additional details about the peer support services you plan to offer. The fields in this section are defined below.


Peer support interests

Required. Select the topics or challenges you feel confident supporting peers with.


Language(s)

Required. Choose the languages you’re comfortable using during peer support sessions. 


Emergency contact name

Required. For internal use only. This information will be used solely in the event of an emergency.


Emergency contact phone number

Required. Provide a valid phone number for your emergency contact.


Preferred age range

Indicate the age group(s) you feel best equipped to support.



Click Save and Review at the bottom of the page to save your application data and proceed to the next step. 

Review and submit your application

Once you save your application, you’ll be brought to the Peer Supporter Application page. This page will remain accessible throughout the entire application process, so you can return to it anytime to make updates or check your progress.
From this page, you can:
  1. Review the application data
  2. Edit the application data

  3. Cancel the application
  4. Submit notes/comments to the Peer Supporter Management Team (PSMT)
  5. Submit the application.
Until you submit, your application will remain in an incomplete status. This gives you time to review your responses, make any edits, and ensure everything feels ready.


When you're confident your application is complete, click Submit for Review.


Once submitted:

  1. Your application status will change to Submitted
  2. The Peer Supporter Management Team (PSMT) will be notified
  3. You’ll receive a confirmation email letting you know your application was received.
Next steps

Once your application is submitted, the Peer Supporter Management Team (PSMT) begins the review process. Learn how to monitor your application status and respond to revision requests in the next article, You've submitted your application. Here's what comes next.

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