New Easier Booking for Peer Support Requests
September 2026
We are releasing a new, streamlined booking experience for Peer Support Requests and Meeting Services. This update is designed to make scheduling easier for members and reduce the amount of coordination required from Peer Supporters.
Below is a high‑level overview of what’s changing.
Below is a high‑level overview of what’s changing.
Availability Calendar
The new Availability Calendar will become the foundation of all booking. Peer Supporters will be able to manage their schedule in one place, and members will book directly from available times.
When the new system is released, Peer Supporters will be able to:
- set weekly recurring hours
- add exceptions for days they’re unavailable
- block off personal time
- sync their Google Calendar (optional)
- prevent double‑booking
- maintain buffer time between sessions
New Pricing Grid
A new pricing grid will allow Peer Supporters to offer multiple meeting lengths at different prices. This grid will be used across all Peer Support Requests and Meeting Services, giving members more flexibility and clarity when booking.
Automatic Meeting Creation
Once a member selects a meeting length, chooses a time, and pays, the system will automatically create and register the meeting. There is no longer any need for manual meeting setup.
Meeting Services will be Fully Self‑Service
Members can book Meeting Services without any involvement from the Peer Supporter. Each Meeting Service includes its own pricing and uses the Peer Supporter’s availability, allowing members to:
- select the service
- choose a meeting length
- pick a date and time
- pay
What You’ll Need to Do
There are a few steps you’ll need to complete so members can book with you smoothly.
For More Details
For a deeper explanation of how the new booking system works, please see the Details About What’s Changing for Peer Support Requests.
Need Help? We’re Here for You
If you have any questions about these upcoming changes, please reach out to Customer Care at support@heypeers.com or submit a ticket (see link at the top of the page). We’re always happy to help.
If you have any questions about these upcoming changes, please reach out to Customer Care at support@heypeers.com or submit a ticket (see link at the top of the page). We’re always happy to help.