HeyPeers meeting refund policy

If you are ever unable to attend a meeting you are registered for, HeyPeers asks you to cancel your registration at least 24 hours before the meeting is scheduled to begin.

If you cancel a paid meeting more than 24 hours prior to the meeting start time, HeyPeers will automatically issue a refund to your account. However, if you cancel within 24 hours of your meeting, a refund will not be provided.

In the event that you miss a paid meeting due to technical difficulties, We suggest that you reach out directly to the Peer supporter or organization connected to that meeting, to request a refund. 

While it their responsibility to process your refund, they will primarily want to determine IF technical difficulties were a platform issue, and not due to user error. If the technical issue is deemed as user error, it is under their own discretion whether they will refund the meeting fee. If the technical issue is deemed the fault of the platform, they will approve your refund for you. 

In order to support your claim, that the technical difficulties were a platform issue, please send the information below to the Peer Supporter or organization when you request a refund:

• Your username and email address (found in your Account - Settings)
• Name of meeting, date, and time of meeting (including time zone)
• The device you used to join the meeting (laptop, tablet, iPhone, Samsung mobile, etc.)
• The web browser used (Chrome, Safari, Firefox, etc.)
• A detailed description of the issue(s) experienced
• Screenshots of the issue

To contact a Peer Supporter, see the article How to connect with an independent Peer Supporter.

To contact an organization, navigate to the Organizations page on HeyPeers and click on the organization you wish to request a refund from. Its email address and social media sites are listed for direct contact. If the organization also posts its group leaders, you can reach out to the group leader directly. In order to do so please see the article How to connect with an organization Group Leader.

If you have reached out to the Peer Supporter or Organization and you have not heard back within five business days, please reach out to [email protected].

• General platform recommendations
• Browser permissions for video meetings
• Recommended web browsers

In addition to the technical support articles above, please review the articles below before attending meetings:

• Meeting behavior expectations
• Preparing for your meeting
• How to join a meeting